Delete your account

In the app

1. Open Evenstride and go to the You tab.
2. Tap Account, then Delete account.
3. Choose whether to also erase everything on this phone, then tap Delete.

It happens straight away and can’t be undone.

Without the app

Email support@sunsetbytes.com.au from the email address on your Evenstride account (for Sign in with Apple with Hide My Email, your Apple relay address forwards it), with the subject “Delete my Evenstride account”. We’ll check it’s you, delete your account within 30 days, and let you know when it’s done.

What’s deleted

• your account (email, name and sign-in)
• your account backup of your Evenstride data
• progress photos you shared with a coach
• your place in every gym, trainer or coach you joined, with your shared reports, messages, corrections and bookings
• if you own a business in Evenstride: the whole business, its team and clients’ connections to it, its messages, logo and meal photos
• your phone’s push notification registrations.

What’s kept, and for how long

• Server logs, which can include your IP address, are deleted after 30 days.
• Our database’s automatic backups can hold deleted information for up to 35 days before it’s overwritten.
• Data on your phone stays unless you choose to erase it too (below). Plans and meal weeks a coach sent you stay on your phone.
• Anything a business copied outside Evenstride is theirs to delete; ask them directly.

Deleting some data, without deleting your account

• Everything on your phone: You → Erase everything, or uninstall Evenstride. Your account and backup are kept.
• What a coach sees: turn off any sharing switch in You → Your coach. Turning off progress photos deletes the shared copies from our server.
• A coach altogether: leave in You → Your coach. Your data with that business is deleted.
• One photo: delete it on your phone and its shared copy goes too.
• Your backup only: email us and we’ll delete it and keep your account.

More in the Evenstride Privacy Policy. Questions? See Evenstride support.