How can we help?
Answers to common questions are below. Still stuck? Email support@sunsetbytes.com.au and we’ll get back to you.
Tracking
Can I use calories instead of kilojoules?
Yes. Units follow your phone’s region the first time you open Evenstride (kilojoules in Australia and New Zealand, calories elsewhere). Change energy, body weight, height, lifting weights and water any time in You → Units. Your saved data doesn’t change when you switch.
How does the weekly check-in work?
Once a week, Evenstride compares what you logged with how your trend weight moved (smoothed to even out day-to-day water-weight swings). From that it estimates your real daily burn and adjusts your target within safe limits, explaining why. The more days you log, the better the estimate. You can see and reset the learned adjustment when you edit your goal in the You tab.
Can I track just food, or just training?
Yes. Choose whether Evenstride focuses on food, training or both, and it shows only what you need.
How do I connect Apple Health or Health Connect?
Go to You tab → Settings and turn on Apple Health (iPhone) or Health Connect (Android). Evenstride reads steps, sleep and weight, and writes weigh-ins and workouts back. To change exactly what Evenstride can see, use the Health app or Health Connect settings. You can also enter sleep and steps yourself.
Coaching
My trainer sent me a coach pack. How do I open it?
Open the pack file your trainer or gym sends you (by AirDrop, email or messages) with Evenstride. It can include plans, meal weeks and a message from them. Opening a pack doesn’t share anything back with your coach.
I’m a trainer or run a gym. Can I use Evenstride with clients?
Yes. Set up a business in Evenstride to keep a clients list, plan sessions, meals and training, take bookings and send coach packs. Coaching between your phone and your clients’ phones arrives when Evenstride sync goes live. See the Evenstride Privacy Policy for how business and client information is stored, and the Terms of Use for what trainers and gyms are responsible for.
What does my coach see?
Only what you choose. When you join, and any time in You → Your coach, there’s a switch for your weight trend, workouts, food summary, favourite meals, full food diary, sleep and steps, and progress photos. Progress photos and the full food diary are off unless you turn them on.
Ads & privacy
Why are there ads?
Evenstride is free because it shows ads from Google AdMob. There’s never an ad on the workout screen, and your health, fitness and food information is never shared with advertisers.
How do I change my ad privacy choices?
Go to You tab → Privacy choices (shown where it applies, e.g. the EEA and UK). On iOS you can also change tracking in Settings → Privacy & Security → Tracking.
How do I export or delete my data?
Use You tab → Export my data to save a copy (photos aren’t included), or You tab → Erase everything to delete it from your phone. Uninstalling the app deletes it from your phone too.
If you’ve signed in, You → Account → Delete account deletes your account and everything we hold, including your backup and any coaching. See deleting your account to do it without the app. For advertising data held by Google, see our Evenstride Privacy Policy.
Health
Is Evenstride medical advice?
No. Evenstride gives general fitness and nutrition guidance, not medical advice. Check with your GP before starting a new diet or exercise program. Evenstride is for ages 13 and over, and users under 18 receive maintenance energy targets only. See the Terms of Use.
Tracking food or weight is getting hard. Where can I get help?
It’s fine to take a break from tracking. In Australia, the Butterfly Foundation National Helpline is free and confidential on 1800 33 4673 (1800 ED HOPE), or talk to your GP. In an emergency, call 000.
Contact us
Email support@sunsetbytes.com.au. Tell us your device, its operating system version and what happened. A screenshot helps too.